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WHEN CAN I CONTACT YOUR RESERVATION CENTER?
reservations center is staffed with knowledgeable friendly agents ready to help you in anyway! Our reservation agents are available at 847-824-4014 Monday-Friday 9am-6pm and Saturday-Sunday 8am-4pm.
CAN I RENT A CAR WITHOUT A CREDIT CARD OR USE A DEBIT CARD TO PICK UP MY CAR RENTAL?
4 Seasons Travel accepts both credit and debit cards as payment methods for your prepaid reservation rate. However, most car rental suppliers require a valid credit card in the primary drivers name in order to pick up a rental vehicle. In the event the supplier does accept debit cards the rental would be treated as a cash rental.
CAN YOU GUARANTEE THAT THE CAR LISTED ON MY VOUCHER IS THE SPECIFIC CAR I WILL RECEIVE?
Like all car rental companies, Auto Europe cannot guarantee the make or model of the rental vehicle you will receive; what can be guaranteed is the transmission and size of the vehicle. If you would like a specific make or model we will be more the happy to request it for you, however all car rental companies are unlikely to guarantee specific makes or models outside of luxury/specialty vehicles.
WHAT KIND OF INSURANCE IS AVAILABLE FOR MY RENTAL CAR?
At this time we strongly suggest you to visit our driving information section for the country you will be traveling to or our detailed insurance information page as insurance coverage is different from country to country.
WHAT IS THE DIFFERENCE BETWEEN A BASIC RATE AND AN INCLUSIVE RATE?
If you select a basic rental rate your price will include value added tax (VAT), public liability insurance, fire insurance and unlimited miles. If the inclusive rate is selected it will include everything in the basic rate plus collision damage waiver (CDW) and theft protection for the rental vehicle.
WILL AUTO EUROPE ACCEPT MY AIRLINE MILES OR CREDIT CARD POINTS TOWARDS MY RENTAL?
Auto Europe does not accept credit card points or airline miles towards car rentals. We strongly suggest for you to check with the car rental company locally when you pick up your rental.
HOW DO I PAY FOR MY RENTAL?
Auto Europe gladly
accepts American Express, Mastercard and Visa. Personal Checks are also accepted providing you purchase CDW and Theft Protection on your rental. At this time we would like to advise that personal checks are not accepted locally.
HOW IS MY RATE GUARANTEED?
What is the minimum age I can rent a car with Hertz?
On most rentals the minimum age is 25 without an additional Age Differential Charge, and 20 with an additional Age Differential Charge. Minimum rental age in MS is 21, MI & NY is 18 and AL & NE is 19. However, the minimum age for all Prestige Collection and Adrenaline Collection® vehicles is 25 years old.
Will my Credit Card or Personal Auto Insurance cover the Hertz rental car instead of purchasing the Loss Damage Waiver from Hertz?
Only you can make that decision. For information on what your personal insurance covers, you should check with your insurance agent. To check on the benefits from your charge card, you should check with the charge card’s customer service department. Then you can decide if you wish to accept LDW.
Depending on the jurisdiction in which the vehicle is rented, you, the renter, may be responsible to Hertz for damage or loss up to the full value of the car. Please check with your personal insurance company for any amounts that you may be reimbursed for. Please refer to the link below for information regarding Hertz Loss Damage Waiver.